Frequently Asked Questions

An authorized representative is an organization or individual you designate to responsibly act on your behalf. Here at Sustain Meds we utilize this status in limited scope to speak with relevant parties regarding your prescription cost savings.

Every case Sustain Meds works on is unique. It is not uncommon for annual savings to amount to $600 – $4,000. 

Sustain Meds can help no matter what your insurance situation is. 

Sustain Meds may be able to help you submit an appeal or use other methods to obtain your medication at an affordable price.

Sustain Meds specializes in reducing your cost on even the toughest of cases. Most of our customers seek help with high cost branded and generic drugs that they or their provider were unable to find a solution to.

Sustain Meds primarily serves the U.S. market, but does offer solutions that we have available to the Canadian and U.K. market.

A process created by insurance companies in which they can review your need for a medication before it is authorized. Expensive medications are usually flagged for prior authorization. Unless a prior authorization is granted you will be forced to pay for the entire cost of the drug.

In some situations, we are able to qualify and assist you in reducing your monthly insurance premium. In some cases, we are able to eliminate the cost entirely.

You will be connected to a case representative who will collect some initial information from you. This may require documents pertinent to the process. After the initial consultation you will receive periodic updates regarding your status.

Timing can vary from 3-30 days depending on factors that differ from one customer’s case to another. On average savings can be electronically deposited to your bank account in two weeks.

Yes! Sustain Meds utilizes an isolated database server that meets the most rigorous HIPAA compliance certifications.